ChiroPulse365 Chiropractic Software

Tablets & Touch PCs for ChiroPulse use

Team Pulse — Thu, 17 Jan 2013 18:31:30 +0000

This article will be updated regulary as Tablet features are added and new Windows 8 tablets are available to test. Currently tested tablets. Out of production Acer W500 (updated to Windows8) and Acer W510 (available December 2012 with Windows 8):

Typical Office ChiroPulse & Table Use:

Server/Computer (1^st PC in use by staff, i.e. front desk or billing):

DesktopPC running Windows 8 (Windows 8 Pro if you want Remote Desktop capability)
Intel Core-i3 or Core-i5 processor (or Core-i7
4GB RAM minimum

Additional (2^nd /3^rd) Workstation Computer (doctor’s desk, insurance, front desk,etc.)

Same as above except possibly substitute with an equivalent spec Laptop with Core-i3 or better processor.

Windows-8 Tablet (2^nd or 3^rd device/license). Travel from room to room, hand to patient.

Full touch Windows 8 (not Windows RT) that runs all Windows programs & ChiroPulse/DrNotes
Acer ICONIA W510 (on-screen keyboard only) (Intel Atom processor all-day battery life)
Asus VivoTab ME400C (on-screen keyboard only) (Intel Atom processor all-day battery life)
Lenovo ThinkPad Tablet 2 (on-screen keyboard only) (Intel Atom processor all-day battery life)
Samsung ATIV Smart PC XE500T1C 11.6″ (on-screen keyboard only) (little larger) (Intel Atom processor all-day battery life)
Microsoft Surface Pro (w/ touch/type cover) (Intel Core-i5 processor, 4 hour battery, full laptop replacement)

Windows Scaling & Screens

Windows “desktop” does not scale applications like ChiroPulse365 ideally but it does allow for optimization to get ChiroPulse nearly full screen and working very good on Windows 8 tablets while keeping the “touch points” large as possible. Setup these optimum touch settings for ChiroPulse:

Windows 8 (or 7) Control Panel… Display… click Adjust Resolution (on left). Alternately Right-click over desktop and select “Screen Resolution” in the popup menu:
Screen Resolution: 1366×768. Click “Make text and other items larger or smaller” then select “Medium 125%” and hit apply/save/ok. Restart computer or logoff windows.
Control Panel… power options… set “sleep” to 2-3 hours so that the tablet stays awake until breaks. Once the tablet sleeps ChiroPulse365 must be restarted, a limitation of Windows SQL Server Data Engine.
Start ChiroPulse in “netbook mode” from the login window. Now ChiroPulse will fill essentially the entire “tablet” desktop making the touch points as large as possible. You can see a screenshot below…

Your Office has two options, the first being the best…

1. Use a Windows 8 tablet (not WindowsRT) and install/license ChiroPulse365 or better yet Dr.Notes to connect the tablet directly to the ChiroPulse Server Database (in your office) via wireless-N. We’ve been testing with the Acer W510 tablet running Dr.Notes and will test the new Microsoft SurfacePro (not current Surface which runs WindowsRT) when available in Feb 2013: http://www.microsoftstore.com/store/msstore/pd/Acer-Iconia-W510-1674-Tablet/productID.258447300/vip.true

Some offices hand the tablet to the patients in the treating/exam room however it can be done in the waiting room or wherever you prefer. You can use a capacative stylus (i.e. works with Microsoft Surface or iPad or Android tablet) to make touch screen taps easier (for the elderly not used to using a tablet). Some tablets like the Samsung ATIV SmartPC 500T, ThinkPad2 and upcoming Microsoft SurfacePro have an additional “digitizer layer” (under the touch screen) allowing for use with a finer-tip pen which allows for more accurate touch such as handwriting for example.

2. use any 10″ or larger XGA resolution or greater tablet (including the one above) capable or remote desktop (remote login) to connect to an existing CP365 PC on your network. Windows Remote Desktop, GoToMyPC, etc. This is a little clumisier in that the “touch” sometimes is less accurate. No additional license is needed however remoting in from a tablet use would takeover the desktop and screen resolutions could be quirky.

Many additional Windows 8 touchscreen PCs & Tablets will be shipping soon. The Acer W510 features the dual-core energy efficient Atom processor with almost all-day battery life while the Microsoft Surface Pro features a faster quad-core Intel i5 processor with 4-5 hour battery life. It’s vital to note that WindowsRT tablets do not support CP365 or any legacy programs, only new windows-8 applets. Those are useful only for Windows Remote Desktop. Microsoft Surface (running WindowsRT) is exceptional at remote desktop, especially when remoting into a Windows 8 touch pc/laptop.

1920×1080 resolution screen at “smaller 100%” the Windows default

1920×1080 resolution screen at “medium 125%”.
Notice how ChiroPulse fills more of the screen.

1920×1080 resolution screen at “larger 150%”.
Here notice how ChiroPulse fills almost the entire screen maximizing visibility if needed

PQRS reporting is simple

Team Pulse — Wed, 19 Dec 2012 19:05:29 +0000

Now available & automated in the December 2012 refresh! You can easily and correctly report PQRS for Medicare (or other carriers). The necessary CPT G-codes have been added to your system along with logic to prompt for selecting the correct code when posting charges/visit info for a patient that was designated for PQRS reporting. This will ensure that you insert the CPT G-codes as needed as well as record the correct ones based on previously used codes.

PQRS Reporting & Participation Overview (12/26/2012 update, 1/2/2013 update adds two more G-codes)

You participate in PQRS (Medicare 1/1/2013 requirement) by reporting on the ~~three~~ two(2) measures applicable to DCs on the claim forms (HCFA or EDI claim). There is no registration process for PQRS. The measures are Measure #124 Health Information Technology, Measure #131 Pain Assessment and Follow-up & Measure #182 Functional Outcome Assessment. Note that Measure #124 requirement was removed in late December and should not be reported.

To participate you must report each visit on measures #131 and #182. To report you submit a G-code (special CPT code) on your HCFA claim form in box-24. This is done for each visit date for both Measures. If you do NOT successfully report on the PQRS measures in 50% of your claims from 1/1/13 to 12/31/13 you will be PENALIZED 1.5% on all Medicare patients beginning in 2015!

Medicare requires 100% compliance for 50% of patients that meet the criteria below. An exception is granted ONLY for patients that fail to meet this criteria:

Eighteen (18) years or over
being assessed for pain
using standardized pain assessment tool…
with documentation of follow-up plan (when pain is present)

Setup of PQRS is very simple to Report using ChiroPulse365

Preferred Option “Your Office tab” checkbox added. You must keep this set as the default “neither” since Measure #124 is not required to be reported at this time by Medicare. Setting it to “neither” will omit the use of the Measure #124 code.

Claim Wizard Page-1 has a setting to participate (report PORS) for each patient claim. Enable this for all patients necessary. When checked, the CPT G-codes will be added for each visit. When posting charges the Visit Wizard popup will appear to enter Measure #131 Pain, #182 Functional Assessment & #124 EHR.

The following twelve (12) CPT G-codes have been added in ChiroPulse365 which apply to the three measures for Chiropractic care.

Measure #131
G8730 Pain positive and Plan documented
G8939 Pain Assessment documented, Follow-up plan N/A
G8731 Pain negative and Plan not documented
G8442 Ineligible for pain assessment
G8732 Pain Assessment not documented
G8509 Pain Positive and Plan not documented

note: G8730 will be commonly used since Medicare essentially does not authorize treatment without pain present.

Measure #182
G8539 Documented Functional Assessment and Care Plan (use neck pain & oswestry LBP index)
G8540 Patient Ineligible for Functional Assessment (used when assessment isn’t recorded due to being done in previous 30 days)
G8542 Documented Functional with no Deficiencies
G8541 No Documented Current Functional Assessment
G8543 Documented Current Functional Assess, no careplan documented
G8942 Documented Functional & Tx Plan within 30 days (Medicare typically wants this code reported when assessment isn’t recorded due to being documented in the last 30 days)

note: G8539 must be recorded every 30 days of care. Report G8542 ~~G8540~~ on other visit days in the 30-days between recording the Functional Assessment & Care Plan.

Measure #124
G8447 Encounter Documented ATCB Certified
G8448 Encounter Documented PQRS Qualified

ChiroPulse365 PQRS Daily Use/Reporting

Reporting Each Office Visit for a Patient

Measure 131 CPT G-code added to ledger each visit since youmust record/document each visit. Pain can be recorded via VNRS Verbal Numeric Rating Scale in the Pain area. The Plan is recorded typically in the SOAP note P portion.
Measure 182 CPT G-code added each visit since youmust record/document every 30 days . Functional Assessment use neck pain & oswestry LBP index. The Plan part of measure #182 is recoreded as noted above in the SOAP note P portion.
Measure 124 CPG G-code should be omitted ~~added or omitted~~ ~~based on what is used to input notes. If using ChiroPulse365 this is omitted~~

hcfa-1500 claim form box-24 example
01 01 2013 01 01 2013 11 98941 AT
01 01 2013 01 01 2013 11 G8448
01 01 2013 01 01 2013 11 G8730
01 01 2013 01 01 2013 11 G8539 <–m#182 test recorded every 30 days)
01 03 2013 01 03 2013 11 98941 AT
01 03 2013 01 03 2013 11 G8448
01 03 2013 01 03 2013 11 G8730
01 03 2013 01 03 2013 11 G8540 <– m#182 test NOT recorded/needed yet)

Reference of acceptable methods of recording data:

Pain Measure #131 Acceptable examples: Any peer reviewed scale including Verbal Numeric Rating Scale VNRS (1-10 in ChiroPulse), Brief Pain Inventory BPI, Faces Pain Scale FPS, McGill Pain Questionanaire MPQ, Multidimensional Pain Inventory MPI, Neuropathic Pain Scale NPS, Numeric Rating Scale NRS, Oswestry Disability Index OD,I Roland Morris Disability Questionnaire, RMDQ Visual Analog Scale VAS, Verbal Descriptor Scale VDS (smiley faces),

Pain Measure #182 Acceptable examples: Any peer reviewed scale including Oswestry Disability Index, ODI Roland Morris Disability Questionnaire RMDQ, Neck Disability Index NDI, Physical Mobility Scale PMS

Removable drive autorun notice (Seagate FreeAgent GoFlex & WD MyDrive)

Team Pulse — Mon, 02 Jul 2012 18:55:57 +0000

Please note that certain removable hard-drives such as Seagate FreeAgent GoFlex & WD Western Digital MyDrive come with automated “backup” software that self-installs (often without you really knowing) that can create problems with Microsoft SQL Server (the database engine powering ChiroPulse365).

If you are using these drives for backup it is urgent to remove the autorun files as shown below. Simply delete them from the usb removable drive or move them to a newly created subfolder) to stop the “auto start” of any backup software from removable drives.

Seagate FreeAgent GoFlex

WD Western Digital MyDrive

Welcome to ChiroPulse365

Team Pulse — Sun, 01 Jul 2012 20:53:01 +0000

Welcome to the ChiroPulse365 Homepage where you will find information on our software. Please use the top links as well as Member Center & “pages of interest” on the right.

ChiroPulse 365 New Users Install – What to Do Next (tips to save time)

Team Pulse — Sun, 25 Mar 2012 20:32:24 +0000

#1 . Register & activate ChiroPulse365 for each computer

See instructions on initial popup screen when starting ChiroPulse365. You typically have 7-14 days after installation before ChiroPulse365 will be limited until activated.

Start ChiroPulse365
When you see the first window press the Spacebar or Pause button which will pause the licensing window
click the Activate your ChiroPulse license or renew by Internet renew link and follow the instructions.
We will return your license ASAP via Member Center after it’s submitted.

#2 . Prepare learning material & info for your office staff. In MyOffice Tabplease print or make everyone aware of these linked documents:

“Recent Additions” – this offers detailed explanations of all features added & improvements.
“How To Backup”
User’s Guide “Getting Started First Chapter” – this is VERY IMPORTANT and provides a good roadmap how to proceed & setup your office

#3 . Daily Backup & Secondary Backup to Protect your patient data
ChiroServer Tools is used to do your daily primary backup and can also initiating your secondary backup (to secondary device such as USB hard drive or flash drive highly recommended over CD/DVD-R or tape). Read/Print our Blog entry on Backup click here.

#4 . Install any ChiroPulse365 refreshes as they become available.
The login screen will show messages when Refreshes are available & you will be notified by email (see MyOfficeInfo link up top) to obtain the latest version of ChiroPulse365. When installing print/review the Release Notes & changes to learn and familiarize yourself with changes, updates & new features that will benefit your office!

#5 . Setup Wizard – Work in this for a day or two
Before you enter actual patients or charges you should run the Setup Wizard and work on each step from top to bottom, left to right. This will make your office efficient & avoid pitfalls. For example it is very useful to set your codes, charges, multi-codes and then Fee Schedule Allowed Amounts before you start entering visits/charges.

#6 . Create ChiroPulse username/logins for each staff member.
You must use the predefined admininstrator login to ChiroPulse365 when you want to create new users. You can login as follows upon starting ChiroPulse365 or change your login from the Utilities… Login menu choice:

username: Administrator
password: left blank until set by the doctor or office managerWe typically recommend you set the Admin’s password to “chiropulse” until you are comfortable using the software but please remember these are encrypted in your database so make a note of the final password once it’s set. Note – it is best NOT TO USE the “Administrator” username for daily use, but to reserve it for maintenance of users.

#7 . Setup Your Schedule Office Hours for Each Doctor
Once you enter your Schedule/Office Hours for each treating doctor you can then enter vacations, holidays & other days with special overrides. One tip is to possibly set the the group/clinic to be open every day. This does not effect open slots but allows the yearly view for the clinic/group to show all vacations & special hours days in a very quick glance, without seeing typical days off.

#8 . Electronic Claims Submission & Setup
If you have an Clearinghouse from previous software contact them and submit some sample HCFA Print images. Please review our: Electronic Claims Submission: start to finish document – click here

At minimum you should immediately erify & setup your EDI Electronic Claims Folder. In ChiroPulse365 click the top UTILITIES menu… “EDI Folders & Paths” then click the reset button. This will properly set the edi path to your server or stand-alone PC.

#9 . HCFA-1500 Forms
ChiroPulse365 has visual indicators wherever HCFA related data is entered. This will rapidly allow you to relate “HCFA Form” data to ChiroPulse365 and more importantly allow you to efficiently enter data that might be reused in later patient claims (future treatment in your office). In addition use the HCFA Helper window in MyPatients and links to our HCFA-1500 tutorial.

For those who print paper HCFA-1500 claims it is very useful to use the windowed envelopes designed for HCFA Claim Forms. These are available from Medical Arts Press. 800-328-2179
» Standard Envelopes (with or without return address) #14145
» Jumbo envelopes (with return address imprint) #14147
» Jumbo envelopes (without imprint for return address) #24147

#10 . Stop by our Web Log (blog) & Video Tutorial Area regularly
Here you can see pictures, screenshots, tutorials & information that will be helpful to learning & using ChiroPulse365 in your office!

#11 . Create New Patients for active/treating patients as they present in your office. This can be done directly from scheduler or PatientTab/finder. When entering new patients it is important to complete the new patient checklist so that you can quickly post charges, create valid HCFA/invoices (with proper ICDs) as well as use correct billing codes and/or fee schedules (contracted rate allowed amounts). For patients with insurance verify their policy & enter the insurance timeframe data in complete so that patient portions will be automatically calculated when invoicing.

#12 . Don’t forget to run your backup from ChiroServer Tools. Every day the office is open, without exception.

#13 . Follow-up with insurers and/or your clearinghouses to obtain your PINs, NPI & other billing IDs required when submitting to local insurance carriers. Determine if you will invoice from the treating doctor or from the Office/Group/Clinic. Delay or failure to obtain PIN/NPIs/etc. will put a strain on your short term collections as you await approval and paperwork to clear.

#14 . When invoicing you might want to do a few patients individually to get a feel for how your office will invoice & submit electronic claims. Use “bill many” when you are comfortable and after you successfully submitted electronic claims EDI files. Experiment with the Preferred Options Invoice Options to get the Patient Invoices working best for your office!

#15 . Communicate with your Staff. Each office worker can have a useful role without tripping over each other. Use Todo notes in ChiroPulse365 for doctors & staff.

New Employee Overview – How to Get up to Speed with ChiroPulse365

Congrats & good luck in your new position! Hopefully the office has shown you the bare basics of ChiroPulse365. Let us take a minute to familiarize you with a few important things…

You can view/search & print the “Getting started” documents in the MyOffice tab.

Please direct all inquiries to the ChiroPulse.com Member Center rather then phone or e-mail. Voice/email can get lost whereas the Member Center is secure and can be monitored quickly

You can get to the ChiroPulse Member Center from ChiroPulse365 MyOffice tab or login screen (or desktop shortcut).

Member Center username: ask the dr or office manager

password: ask the dr or office manager

Any reply we make will be e-mail notifed to your office. To read what anyone in your office posted & our replies/answers simply click the link “View All Support Tickets & Inquiries Posted by My Office & Staff” in Member Center

You can post ChiroPulse related inquiries by clicking in the link:
“ChiroPulse365 General Inquiries & Help”. Then click NEW THREAD where you can enter your brief or detailed questions then click “Post New Inquiry”.

Video Tutorials & Getting Started Documents
MyOffice (& Member Center) has links to view useful video tutorials. Please review the Getting Started Chapter of the User’s Guide.

Start/End of Day
The Patient Tab End of Day window shows you some of the more popular reports or things to do. Consult with the doctor or office manager as to what is expected to be done.

Backup your ChiroPulse365 Database
IMPORTANT: At the end of the day it is important to BACKUP your database. From MyOffice tab click “HOW TO BACKUP” for an overview. When you are ready Exit ChiroPulse365 (on all PCs) then go to your SERVER PC and open ChiroServer Tools. Run the Daily Backup & Secondary Backup for database ChiroPulsedbMaster. This will save a backup of your database to the servers backup folder and copy it to a removable drive for added protection.

Scheduler & Posting Charges
Most offices use the Scheduler and this is where you can see upcoming appointments, enter followups & post charges quickly. you can change appointment status’ from pending to waiting to treating to kept, etc. Once you mark Kept that will post any associated codes/charges to the Ledger, as well as be prompted to enter copays/payments & print walkouts. You can edit an appointment (while “treating” or “waiting for example”) to add or change any CODES/CHARGES prior to marking Kept. Use the “Add visit/charges…” menu choices to post additional charges after marking Kept. Use Ledger to edit or delete posted payments or charges.

Electronic Claims vs. Paper Claims
In MyOffice Tab… Preferred Options icon you will see the Typical Insurer Billing Invoice Report which tells you the normal type of HCFA-1500 form that is created for insurance invoicing… either paper HCFA-1500 form or Electronic (via clearinghouse typically). You will also see the typical patient invoice that is used by your office, however this can be set per patient Claim (Claim Wizard page 1). To generate invoices use the “Billing Invoice Wizard” from patient tab. In step-3 you can override or select the invoice type (mostly patient or hcfa). Consult with your Doctor or other staff as to the regularity which they invoice & submit invoices.

For personalized one-on-one training use the “Purchase Software/Service” link in Member Center to review various tutorials & learning sessions available to your office.

Make sure to add chiropulse.com as a trusted sender for your email provider. If you do not get notified also check your bulk/spam box.

Retired Version: ChiroPulse Support Options

Team Pulse — Sun, 25 Mar 2012 20:00:28 +0000

All support or assistance for Retired/Legacy ChiroPulse versions (v1-4) is be initiated at our secure Member Center. Phone and email is not monitored for legacy/retired ChiroPulse products so these communications will just delay. Please follow the guidelines below to save your Office Staff valuable time and eliminate frustration. Repeat calls/email will not expedite.

RETIRED VERSION (v1, v2, v3, v4) Support

Click to purchase:

Technical Support, Licensing Support or any assistance with ChiroPulse retired versions 1-4. Estimated response time within two (2) business days via phone and/or member center.

General Inquiries (no cost) at Member Center can be used to inquire about upgrading retired legacy versions (ChiroPulse 1-4) to ChiroPulse364. Click here (member center id/password required).

Screen Resolution & DPI

Team Pulse — Sun, 25 Mar 2012 19:48:10 +0000

Screen resolution & DPI Setup – XP & Vista/7

The wrong settings will result in cropping of ChiroPulse365 from view, so that buttons on the bottom will not be visible (ie. Finish/later or Next/Back buttons on Patient Wizard).

Display Requirements:

1024×768 screen display resolution or higher
96dpi or finer

7/Vista Users
Vista walk-thru on setting 1024×768 resolution or higher
Vista walk-thru on setting 96dpi or finer (lower dpi is finer)

Windows 7/Vista: Set the screen resolution & DPI…

Right click over your desktop and select PERSONALIZEfrom the pop-up menu
Press Adjust font size (DPI)on the left
Select “Default scale (96DIP) – fit more information) and press OK
Now click the DISPLAY SETTINGS link on the bottom.
Set Screen Resolution slider to 1024×768 or more
Press OK to save changes
Reboot if needed/prompted to see changes then open ChiroPulse365

- – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - -
XP Users
XP walk-thru on setting 1024×768 resolution or higher
XP walk-thru on setting 96dpi or finer (lower dpi is finer)

Windows XP: Set the screen resolution & dpi…

Right click over your desktop and select PROPERTIES from the pop-up menu
then click SETTINGS tab
ALTERNATELY go into Control Panel and select Display Properties
Set Screen Resolution slider to 1024×768 or more (See photo below on LEFT)
Press the Advanced Button & select Normal 96 DPI. (See photo below on RIGHT)
Press OK to save changes
Reboot the computer to see changes then open ChiroPulse365

Install Microsoft SQL Express 2005 Database Engine on Windows XP.

Team Pulse — Sun, 25 Mar 2012 19:35:54 +0000

These instructions are to install the Microsoft SQL Express 2005 Database Engine (featured with Windows 7/Vista on Windows XP. This would be required if you ran out of space on your database (XP SQL Engine has a 2GB file size limit) or if your previous server was Vista/7 but your new server is XP (which is not recommended).

Vista/7 on your ChiroPulse Server PC (or stand-alone) uses an updated Microsoft SQL Data engine than the typical XP install. When reinstalling ChiroPulse on the XP SERVER with a Vista/7 database you must follow the Vista/Windows7 installation routines (download). This is necessary since your database is in this Microsoft SQL format (XP installs the Microsoft SQL 2000 MSDE Engine and this cannot read the database from SQL Express 2005).

important note – if you are running Windows XP and have Microsoft MSDE2000 installed you should backup your ChiroPulsedbMaster database then use Control Panel… Add/Remove Programs to remove “Microsoft SQL Desktop Engine (CHIROPULSE)” prior to installing SQL2005.

Step 1.

When installing the Vista/7 Server Microsoft Database Engine you must have Microsoft dotnet v2 installed on your PC. This is installed with optional Windows updates or you can download the file dotnetfx.exe and install that first.

click here to download dotnetfx.exe

Step 2.

After installing Microsoft SQL Express Data Engine (preferably before ChiroPulse Server Tools) you must run this utility sql2005xp.exe and follow the instructions outlined. This will allow Windows XP to have the necessary permissions to control your database (write, attach, backup, etc.)

click here to download sql2005xp.exe

Quick Recap for Installing MS SQL Engine 2005 on XP

If the SQL Engine will not install you must install dotnetfx.exe from the attachment here (or to install from microsoft.com click here)
Install Microsoft SQL Express (from the Vista install but on Windows XP server)
Run the sql2005xp.exe setup utility to allow Windows XP to properly control the SQL data engine
Install ChiroPulse Server. If previously installed you can now attach your database.
Once ChiroPulseDbMaster is installed/attached you can use the RESTORE utility to have your office database available!

Reports: How to add/install a User Report

Team Pulse — Sun, 25 Mar 2012 19:34:03 +0000

User Reports are customized reports that are commissioned to Team Pulse or 3rd party programmers for your office.

Download the user report file sent by Team Pulse
Install the user report file on the SERVER computer
- Exit ChiroPulse and all other Windows programs.
- Double-click the downloaded file and press UNZIP to install.
- Verify “one file unzipped successfully”
Setupthe User Report in ChiroPulse (do this on each ChiroPulse workstation)
- Launch ChiroPulse365
- Click Preferred Options (MyOffice Tab)
- Click Directories tab
- Click CHANGE next to user reports
- change to the the SERVER\PulseSQL\UserReports
  (from the server it will be C: from the workstations you should navigate to your server drive)
  If you did not properly share your PulseSQL data folder on the server launch ChiroPulse Server Tools and do that now!

OPTIONAL STEP DO ONLY IF INSTRUCTED

Open Report System, click ADD REPORT..
- click SELECT & choose the FILENAME.RPT
- enter the info to describe the report as instructed for the specific report
  name:
  category:
  primary:

ChiroServer Tools & Backup ZIP or MSDE/SQL fails to create

Team Pulse — Sun, 25 Mar 2012 19:32:01 +0000

If the ZIP or MSDE/SQL backup fails on Windows 7 or Vista and you are prompted to do the SQL backup please do this on your Server (or Stand-Alone) PC:

Right click over the ChiroServerTools & Backup icon and in the popup menu select properties. Now click “Compatibility” tab and check “Run this program as an administrator“.
Now restart ChiroServer Tools & Backup and retry the ZIP backup.This is a permission/ownership issue regarding creation of the backup file. Running ChiroServer Tools & backup as a windows administrator allows it to work as intended.